Post by shiyabul on Aug 19, 2024 23:29:31 GMT -7
Know your products and services and understand how processes and technology support Contact Center outcomes. When you embrace and adopt this information, you have the foundation for the language of Visibility and Value. And that becomes the framework for your Value campaign, also known as your Value Proposition. A VERY BIG PART OF ESTABLISHING THE CONTACT CENTER’S VALUE IS DEPENDENT UPON MANAGING THAT VISIBILITY.
Improve reporting to reflect the true Value of the https://lastdatabase.com/ Contact Center. Traditional Contact Center reporting is clogged up with a bunch of statistics that few people outside the operation genuinely understand. Reports often communicate numbers more suitable for factory production. How many? and How long? are two major elements present in far too many Contact Center performance reports.
Then there are the “targets.” These are often established free from anything more than a rumor of an “industry standard” or referencing some “benchmarking report.” I feel compelled to comment a bit here. First of all, there are NO Contact Center “industry standards.” Why? There is NO governing body or jury to evaluate the claims.
Improve reporting to reflect the true Value of the https://lastdatabase.com/ Contact Center. Traditional Contact Center reporting is clogged up with a bunch of statistics that few people outside the operation genuinely understand. Reports often communicate numbers more suitable for factory production. How many? and How long? are two major elements present in far too many Contact Center performance reports.
Then there are the “targets.” These are often established free from anything more than a rumor of an “industry standard” or referencing some “benchmarking report.” I feel compelled to comment a bit here. First of all, there are NO Contact Center “industry standards.” Why? There is NO governing body or jury to evaluate the claims.
Thank you for joining and posting emilyv!!